Find answers to common inquiries about our chauffeur services. From booking processes to vehicle options and driver professionalism, we provide all the details you require.
1. What services does Shofer offer?
Shofer offers an extensive array of luxury transportation services, including airport transfers, corporate travel, event transportation, city tours, and customized journeys. Our services are designed to cater to your unique requirements.
2. How do I book a Shofer service?
Booking a Shofer service is straightforward. You can make a reservation online via our website, through our mobile app, or by contacting our customer service team. Just provide your travel details, select your preferred vehicle, and we'll take care of the rest.
3. What areas do you serve?
We offer Shofer services in major cities across the USA, including New York, Los Angeles, and Chicago. Additionally, our services are available in select international locations. For more details on our service areas, please contact us.
4. What types of vehicles are available in your fleet?
Our fleet features a diverse selection of luxury vehicles, including sedans, SUVs, minibuses, and executive vans. For those interested in sustainable travel, we also offer eco-friendly options such as electric vehicles.
5. Can I request a specific chauffeur?
Certainly, we recognize the value of having a familiar face, especially for our frequent clients. If you have a preferred chauffeur, you can request them when booking, and we will strive to fulfill your request.
6. How are your chauffeurs trained?
Our chauffeurs receive comprehensive training in safe driving techniques, exceptional customer service, and efficient local navigation. They undergo thorough background checks and possess all required licenses and certifications to guarantee a secure and professional experience.
7. How do you ensure the safety and cleanliness of your vehicles?
We prioritize the safety and cleanliness of our vehicles by implementing stringent cleaning protocols and regular maintenance checks. Each vehicle is thoroughly sanitized before and after every ride, ensuring a hygienic environment for our passengers.
8. What is your cancellation policy?
Cancellations must be made at least 24 hours in advance to avoid charges. Cancellations within 24 hours of the scheduled service are non-refundable. No-shows will be charged in full.
9. Do you offer hourly or as-directed chauffeur services?
Clients can book a vehicle and driver for a set number of hours or request flexible, as-directed service to multiple destinations during their reservation time.
10. How do you handle flight delays for airport pickups?
Shofer monitors all incoming flights in real-time.If your flight is delayed, your chauffeur will adjust the pickup time accordingly at no extra charge. We ensure timely service, even with unexpected changes.
If you can't find what you're looking for, feel free to Contact us directly—we're always happy to assist!
Every Mile, Your Choice — With a Chauffeur You Trust
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