FAQ

Quick answers to the most common questions.

1. What services does Shofer offer?

Shofer provides premium chauffeured transportation for business travel, including airport transfers, meetings and events, roadshows, and private point-to-point journeys. Our services are designed for executives, assistants, and corporate travelers who value reliability, discretion, and seamless planning.

2. How do I book a Shofer service?

Reservations can be made directly through our website, via email, or through our support team. Share your travel schedule, select your preferred vehicle, and we will coordinate the rest — ensuring your itinerary is executed with precision.

3. What areas do you serve?

Shofer operates across Miami, Fort Lauderdale, and West Palm Beach, with extended service available nationwide through trusted affiliate partners. If your request includes multiple cities or long-distance travel, our team will assist with planning and availability confirmation.

4. What types of vehicles are available in your fleet?

Our fleet consists of late-model luxury sedans and SUVs selected for corporate comfort, safety, and presentation. Each vehicle is maintained to executive standards, offering ample legroom, clean interiors, and a quiet environment for productivity or relaxation.

5. Can I request a specific chauffeur?

Yes. We understand the importance of consistency, especially for frequent travelers. If you have a preferred chauffeur, you may request them during booking, and we will accommodate whenever availability allows.

6. How are your chauffeurs trained?

Our chauffeurs undergo professional training in advanced driving techniques, executive service standards, and local route expertise. They complete thorough background checks and maintain all required licenses to ensure a safe, discreet, and highly professional experience.

7. How do you ensure the safety and cleanliness of your vehicles?

We maintain rigorous safety and hygiene standards. Every vehicle is professionally cleaned, sanitized, and inspected before each assignment. Routine maintenance schedules further ensure reliability, comfort, and peace of mind for our passengers.

8. What is your cancellation policy?

Reservations may be cancelled up to 24 hours in advance without charge. Cancellations made within 24 hours of service, or no-shows, are billed in full due to allocated vehicle and chauffeur scheduling.

9. Do you offer hourly or as-directed chauffeur services?

Yes. Clients may reserve a chauffeur for set hourly blocks or request flexible, as-directed service for multiple stops and dynamic itineraries throughout their booking period.

10. How do you handle flight delays for airport pickups?

We track flights in real time. If your arrival is delayed, we adjust your pickup automatically—without additional fees—ensuring seamless service regardless of schedule changes.

Still have questions? Contact us anytime.